Clinique Arago

POST - CERTIFICATION HAS (1080 × 500 px) - Centre Eugène Marquis


Since 1995, the Clinique Arago has been committed to a quality approach aimed at guaranteeing optimal care .

We do our utmost to

  • Offer you a friendly, efficient and personalised welcome,
  • Provide you with accessible, intelligible and comprehensive information,
  • Listen to you and your family,
  • Guarantee you high-quality care and optimum safety conditions.
  • Working together

Our quality approach is reflected in:

  • The day-to-day commitment of our medical, paramedical and administrativeteams
  • Computerisation of the documentation resource, which includes all the clinic's medical, administrative and logistical processes, validated by experts,
  • Regular and unannouncedassessment of compliance with these protocols and good professional practice, at every stage of care,
  • Systematicanalysis and implementation of improvement actions.

In 2015, the Arago Clinic joined the Almaviva Group and adopted its Quality Charter.

This charter expresses in clear and concrete terms the main guidelines of the continuous quality improvement approach.

Internal bodies and committees

In order to monitor our quality approach, the Clinique Arago has set up 9 specialised internal bodies and committees. These bodies and committees meet regularly to monitor the progress of actions and projects.

The Medical Committee (CME)

The CME brings together all the members of the medical profession and the management of the Clinique Arago.
Its main role is to ensure the professional independence of practitioners and to participate in the evaluation of care. The CME is responsible for consulting, informing and improving the quality and safety of care.

It also gives its opinion on the hospital's medical policy.

The Pain Committee (CLUD)

The Pain Management Committee is made up of medical and paramedical referents. The role of the CLUD is to promote and coordinate pain management through an annual programme of actions, covering :

  • training medical and paramedical staff
  • drawing up care protocols
  • assessing the quality of pain management.

The Nosocomial Infection Control Commission (CLIN)

The committee responsible for combating nosocomial infections is made up of representatives from the medical, paramedical and administrative professions, as well as user representatives.
The role of the CLIN is to organise, plan and lead the fight against nosocomial infections in close collaboration with the Hospital Hygiene Operational Team (EOHH).
Each year, the CLIN defines an annual programme, which is implemented by the EOHH. Through this programme, the CLIN recommends the implementation of actions:

  • surveillance (particularly monitoring of nosocomial infections),
  • evaluation of practices (hand hygiene, etc.)
  • hygiene training for members of the medical and paramedical staff and technical services.

The Committee for Sterile Medicines and Medical Devices (COMEDIMS)

COMEDIMS is a medico-pharmaceutical body whose role is to participate in the policy on medicines and sterile medical devices at the Clinique Arago.

COMEDIMS is responsible for

  • to draw up recommendations on prescribing
  • defining therapeutic priorities in consultation with practitioners
  • drawing up a booklet on medicines and sterile medical devices
  • monitoring the Good Use Contract.

The Users' Commission - CDU

Since 2003, the Clinique Arago has had a User Relations Committee (Commission de Relation avec les Usagers - CRU), which became a User Committee under Decree 2016-726 of 1 June 2016. Its operation, in examining complaints and claims submitted to it, is governed by Articles R.1112-91 to 94 of the Public Health Code.

Its remit:

  • Ensure that users' rights are respected.
  • Contribute to improving the reception of patients and their families.
  • Help to improve the quality of care.
  • Make it easier for users to express their grievances to the establishment's management, ensure that they hear the latter's explanations and are informed of the outcome of their requests.

Its role in the establishment :

  • It is consulted on policy relating to reception and care and makes proposals in this area.
  • It is informed of all complaints or claims made by users of the establishment and the action taken on them.

Rights and obligations:

  • Right of access to medical data relating to complaints and claims, subject to the prior written agreement of the person concerned or their heirs if they are deceased.
  • Members of the Commission are bound by professional secrecy, medical secrecy and confidentiality.

The list of CDU members is displayed in the clinic and in the welcome booklet.

You can contact the CDU by post at the following address:

Mr Chairman of the CDU
Arago Clinic
187A rue Raymond Losserand
75014 PARIS

Or contact the user representatives by e-mail at the following address:


They are available on request from the Management Department, together with all articles R112-91 to 111-94.

The Operating Theatre Committee (COMBLOC)

The purpose of the COMBLOC is to draw up and approve the operating theatre's bylaws and charter in accordance with the regulations in force and the rules of good practice. Its main task is to ensure that the rules governing the organisation of operating theatre activities are properly applied.

Transfusion Safety and Haemovigilance Committee (CSTH)

The main role of the Transfusion Safety and Haemovigilance Committee is to contribute, through its studies and proposals, to improving the safety of patients receiving transfusions at the Clinique Arago.
In particular, the HTC is responsible for:

  • coordinating haemovigilance actions undertaken within the Clinic
  • ensuring that documents relating to transfusion procedures are included in patients' medical records.

The SSTC is also consulted on any issue relating to transfusion safety and information transmission circuits, with a view to improving the effectiveness of haemovigilance.

Patient satisfaction questionnaire

Your participation in the satisfaction questionnaire helps to define our quality policy and improve the services we provide to patients. It is given to you when you enter the clinic. Don't forget to hand it in when you leave or send it back to us by post.

National E-SATIS survey

Our health establishment is actively involved in the national initiative to measure the satisfaction of hospitalised patients launched by the Ministry of Health, as part of a telephone survey called E-SATIS.

Measuring your satisfaction enables us to find out what you think about the conditions in which you are received, your stay and the care you receive. Your answers, combined with those of other patients who have visited the hospital, will help us to improve.

This survey requires your email address so that the department can send you the questionnaire.

We would be grateful if you could complete it with the medical secretaries during your consultations.

National surveys and evaluations

As part of its ongoing commitment to quality improvement, the Clinique Arago has been the subject of a number of independent surveys and assessments led by the French National Authority for Health (HAS) on various aspects of the quality and safety of patient care.

The results of these assessments are translated into national indicators.

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POST - CERTIFICATION HAS (1080 × 500 px) - Centre Eugène Marquis


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Clinique Arago Paris

187 Rue Raymond Losserand,
75014 Paris

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